Cancellation and refunds
Cancellation and refund conditions for Fast Track bookings.
Back to bookingStatus: approved terms
These cancellation and refund rules are approved and apply to Fast Track orders.
Cancellation and refund conditions
- You may cancel no later than 24 hours before the scheduled service time and receive 100% of the paid service price.
- No refund is made if the passenger does not attend (NO_SHOW), or after the service has started or been provided.
- If the service cannot be provided due to the provider's fault, 100% of the paid service price is refunded.
- If the airline cancels the flight through no fault of the passenger, 100% of the paid service price is refunded.
Processing time
Refund requests are reviewed and processed within 10 business days.
Order enquiries
For cancellations or refund requests, use the provider's email: